Refund policy
Last updated: 21 July 2026
Template — have this reviewed before launch
We would rather have a happy person who left than an unhappy one who felt stuck. This policy is written to be easy to use, not to be a maze.
The 14-day guarantee
If you are not happy within 14 days of your first payment, email us and we will refund it in full. You do not need to explain why. We will not try to talk you out of it.
Email support@deskfluent.com from the address on your account with the word “refund” in the subject line. That is the whole process.
How to cancel (different from a refund)
Cancelling stops future payments. It does not refund a payment already made — you simply keep Pro access until the end of the period you paid for.
- Go to your account page
- Click “Manage billing & cancel”
- Click cancel on the page that opens
Two clicks, no email, no phone call. If you cannot find it for any reason, email us and we will cancel it for you the same day.
After the first 14 days
- Monthly plans ($9.99) — cancel any time. The current month is not refunded, and you keep access until it ends.
- Yearly plans ($59) — after 14 days we do not routinely refund the remainder. If your circumstances have genuinely changed, email us and tell us honestly what happened. We are reasonable people and we handle these case by case.
We always refund
- You were charged twice for the same period
- You were charged after cancelling
- Someone used your card without permission
- The service was substantially broken and we could not fix it
- We shut the service down while you had paid time remaining
We may decline a refund
- Where an account has clearly been used to download all the workbooks and complete many courses immediately before requesting a refund
- Where the account has breached our terms of service
- Repeat refund requests from the same person
These are rare. We start from the assumption that you are being honest.
How refunds are paid
- Refunds go back to the original payment method. We cannot send them anywhere else.
- We process them within 5 business days of approving the request.
- Your bank then takes its own time — usually 5 to 10 business days — to show it on your statement.
- Pro access ends when the refund is processed. Your account, progress and badges stay, on the free plan.
What happens to your certificates
Certificates you earned before a refund remain valid and their verification links keep working. We do not take back something you actually completed.
Your legal rights
This policy is in addition to, and does not replace, any rights you have under the consumer law of your own country. Where local law gives you a stronger right — such as an EU/UK 14-day right of withdrawal for digital services — that right applies.
Contact
Email support@deskfluent.com. We aim to reply within one business day.