DeskFluent
Module 2 Pro7 min read

Who does what: the RACI trick

A four-letter table that ends the "I thought you were doing it" argument forever.

Every group disaster ends with the same sentence: "I thought you were doing it."

The last lesson showed why: shared ownership makes effort leak, and jobs that belong to everyone belong to no one. Today you get the tool that kills that sentence forever. It is a table with four letters, and it is used everywhere from three-person startups to the largest companies in the world.

The four letters

In plain words:

  • R β€” Responsible. The person actually doing the work. Hands on keyboard.
  • A β€” Accountable. The one person who answers for the result. If it fails, this is whose name is attached. There is exactly one A per task. Always. No exceptions.
  • C β€” Consulted. People whose input you need before the work is done. A two-way conversation.
  • I β€” Informed. People who are told after it is done. A one-way message. They do not get a vote.

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