Reflecting back, asking one more question, and resisting the urge to solve too early.
Priya messages you: "Today was a disaster. The client hated the draft and I have to redo the whole thing by Monday."
You reply within ten seconds: "Just use the March version as a base, it's basically done already."
Helpful, right? Except Priya goes quiet, replies "yeah, maybe", and never mentions it again. You solved the wrong problem — she was not asking for a plan. She had a plan. She needed thirty seconds of being heard first.
This lesson is about the skill everyone believes they already have, and almost nobody does.
Hearing is not listening
Watch your own mind in your next conversation: within seconds of the other person starting, part of you begins composing your response. From that moment you are not really listening anymore — you are waiting for your turn, while rehearsing.
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